Terms of Service

These Terms of Service ("Terms") constitute a legally binding agreement between you ("Client," "User," or "you") and Vinitech Solutions ("Company," "we," "us," or "our"), governing your access to and use of https://vinitech.in and our Google Business Profile Review Management Suite.

1. Acceptance of Terms

By contracting our digital marketing services, accessing our web portal, or connecting your business profile via Google OAuth 2.0, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, do not access or use the services.

2. Description of Services

Vinitech Solutions provides digital marketing, search engine optimization (SEO), web application development, and centralized multi-client Google Business Profile review automation. Our application synchronizes customer reviews via the official Google Business Profile APIs, generates contextual replies using artificial intelligence, and publishes approved replies to Google listings.

3. Authorization & OAuth 2.0 Permissions

When connecting your Google Business Profile to our application, you represent and warrant that:

• You are the verified owner, manager, or authorized administrative agent of the business listing being connected.
• You grant Vinitech Solutions the authority to fetch reviews, generate responses, and submit replies via Google's official API on your behalf.
• You will comply with Google's Business Profile Policies and guidelines for customer interactions.

4. Responsible Use of AI Reply Generation

While our suite provides automated and semi-automated AI review replies, you acknowledge that:

• Responses generated by AI must adhere to truthfulness and courteous business etiquette.
• The business owner or agency administrator holds final responsibility for all public content published to their Google listing.
• We reserve the right to suspend automation for any account generating abusive, deceptive, fraudulent, or defamatory content.

5. Third-Party Platform Policies

Our software interfaces with third-party application programming interfaces, specifically Google LLC and OpenAI. You acknowledge that our services are subject to the availability, rate limits, and compliance policies of these third parties. We are not liable for temporary service interruptions resulting from third-party API downtime, quota exhaustion, or platform policy alterations.

6. Intellectual Property Rights

All software architecture, source code, logos, visual graphics, trademarks, and documentation associated with Vinitech Solutions remain the exclusive intellectual property of Vinitech Solutions. Clients retain all ownership rights to their proprietary business brand assets and customer data.

7. Limitation of Liability

To the maximum extent permitted by applicable law, Vinitech Solutions shall not be liable for any indirect, incidental, consequential, special, or punitive damages, including loss of business revenue, reputation damage, or data loss arising from the use of or inability to use our services or automated responses.

8. Termination and Account Cancellation

Either party may terminate the service agreement at any time. Upon termination, client access credentials will be deactivated, and all associated OAuth tokens will be revoked and deleted from active databases.

9. Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of India. Any disputes arising out of or related to these Terms shall be subject to the exclusive jurisdiction of the competent courts in Pune, Maharashtra, India.

10. Contact Information

For questions or formal inquiries regarding these Terms of Service, please reach out to: